How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track Order navigation or Chat with Us.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Frequently Asked Questions

Q: How long will it take to receive my order?

Typically, it takes 1-3 business days to receive your order. We're doing our best to deliver it promptly for you.

Q: Do you ship internationally?

No, We do not ship internationally. We Currently only ship within United States.

Q: What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Q: Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Q: Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@aaviron.shop Orders that have already been processed may not be eligible for changes.

Q: What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Paypal etc.) and other secure payment methods at checkout.

Q: Do you accept store credit?

We accept store credit as a payment method.

Q: How can I Contact you?

Customer Support📩Email: support@aaviron.comBusiness Address: 8375 Sultana Avenue, Unit 2, Fontana, California, 92335, United StatesPhone: +1(650)4206832⏱️ Business HoursMonday – Friday: 9:00 AM – 5:00 PM (Pacific Time)Saturday – Sunday: Closed

Order & Shipping

How long will it take to receive my order?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. After shipment, standard delivery typically takes an additional 7–12 business days. Total delivery time is an estimate and may vary because of carrier delays, weather, holidays, or other unforeseen circumstances. Tracking information will be emailed after your order ships.

How do I track my order?

Use the tracking information in your shipping confirmation email or visit our Track Order page. If you need help, contact support@aaviron.shop.

Do you ship internationally?

No. We currently ship within the United States only.

How much does shipping cost?

Standard shipping within the United States costs $6.99 unless a promotion or another shipping option applies. The applicable charge will be shown at checkout before you complete your purchase.

Returns & Exchanges

What is your return policy?

We offer a 30-day return request period after delivery, subject to the eligibility requirements and exclusions in our Return & Refund Policy. Please contact support@aaviron.shop before sending an item back and wait for return instructions.

Can I exchange an item?

We do not offer direct exchanges. If your item is eligible for return under our Return & Refund Policy, request a return and place a separate order for the replacement item. Replacement availability and pricing may change.

Can I cancel or change my order?

Contact support@aaviron.shop as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation or changes.

Payment

What payment methods do you accept?

Available payment methods are displayed at checkout before you complete your purchase. We process prices and payments in US dollars (USD).

Do you accept store credit?

Any payment options available for your order will be shown at checkout. If store credit or a gift card has been issued to you, follow the redemption instructions provided with it.

Contact Information

How can I contact Aaviron?

Email: support@aaviron.shop
Business address: 8375 Sultana Avenue, Unit 2, Fontana, California 92335, United States
Phone: +1 (650) 420-6832

Business hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday, closed

We aim to respond to inquiries within 24–48 business hours.