Refund policy
At Aaviron, we want you to feel confident when shopping with us. Please review the following return and refund terms before placing an order.
30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, items must be in the same condition in which you received them: unworn or unused, with original tags and packaging, and accompanied by proof of purchase.
How to Request a Return
To request a return, contact us at support@aaviron.shop with your order number and the reason for your request.
Please wait for return approval and instructions before sending any item back. Items returned without prior authorization may not be accepted.
If your return is approved, we will provide instructions for returning the item. Any return shipping label, shipping cost, or other return requirements will be explained during the approval process.
Return address: Aaviron, 8375 Sultana Avenue, Unit 2, Fontana, California 92335, United States
Please do not send returns to this address until your return request has been approved and you have received instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@aaviron.shop. Include your order number, a description of the issue, and clear photos where applicable so we can review the matter and determine an appropriate resolution.
Items That Cannot Be Returned
Unless required by applicable law, the following items are not eligible for return:
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Items that have been used, washed, or altered.
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Personal-care, grooming, or hygiene items that are not eligible for return for hygiene reasons.
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Items marked as final sale or clearance.
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Sale items and gift cards.
If you believe an exception applies because an item is defective, damaged, or incorrect, please contact us for review.
Exchanges
We do not offer direct exchanges. If your item is eligible for return, contact us to request a return. Once your return is approved, you may place a separate order for the replacement item. Product availability and pricing may change.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval. Your bank or payment provider may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@aaviron.shop.
Order Cancellations and Changes
If you need to cancel or modify an order, contact us as soon as possible at support@aaviron.shop. Orders that have already been processed or shipped may not be eligible for changes or cancellation.
Contact Us
If you have questions about this policy, contact:
Aaviron
Email: support@aaviron.shop
Phone: +1 (650) 420-6832
Address: 8375 Sultana Avenue, Unit 2, Fontana, California 92335, United States
Business hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time. Closed on weekends.
We aim to respond to inquiries within 24–48 business hours.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.